联系 SpeakPal

Use this page to contact the team about product feedback, course quality, realtime voice issues, account access, privacy questions, waitlist status, or partnership discussions. Helpful reports include the page where the issue happened, the approximate time, the browser or device, and what you expected the speaking practice flow to do.

For learners, the most useful feedback is about lesson pacing, whether the AI response was too long, whether the correction was easy to understand, whether the conversation moved naturally, and whether the post-lesson summary helped you know what to practice next. This kind of feedback directly improves the practice experience.

For partnerships, include your organization, audience, intended learning scenario, and whether you are interested in IELTS oral practice, interview training, workplace English, or general daily conversation practice for Chinese-speaking learners.

If the issue is technical, include whether it happened before the lesson started, during live voice, near the end of a session, after a quota limit, or while viewing the summary card. These details help the team separate realtime model problems from browser audio issues, account access problems, or course prompt problems.

If the feedback is about learning quality, describe the learner level, the lesson topic, and the moment where the conversation felt too mechanical or too difficult. The most important product goal is to make learners want to speak again tomorrow, so practical feedback about confidence and flow matters.

For business or school inquiries, explain the expected learner group, practice frequency, reporting needs, privacy expectations, and whether the use case is test preparation, workplace communication, travel, onboarding, or general spoken English confidence.

Short, specific messages are easier to act on than broad comments. A useful report explains what the learner said, what the AI answered, and what should have happened instead.